Membership Coordinator

WEST MORRIS AREA YMCA • Randolph Township, NJ

3d • $22 - $25 • Onsite

About The Position

The Membership Coordinator supports the West Morris Area YMCA, a nonprofit organization committed to strengthening the community through youth development, healthy living, and social responsibility. Under the general direction of the Membership Director, the Coordinator assists with leading and training Welcome Center staff. The role focuses on membership sales and retention, staff training, member service, and Welcome Center operations. The Coordinator also supports YMCA programs, events, and the organization’s strategic plan, and models the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.

Requirements

• Minimum of 2 years of related experience in membership/customer service, sales, and/or marketing.
• Experience in staff supervision and leadership.
• Ability to maintain confidential materials and consistently maintain professionalism and confidentiality.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time-management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Must be available evenings and weekends.

Nice To Haves

• Bilingual in English and Spanish is highly preferred.

Responsibilities

• Maintain a friendly environment that prioritizes member service.
• Coordinate, support, and oversee Welcome Center operations.
• Act as the on-site supervisor on weekends.
• Assist with hiring, motivating, training, and scheduling Welcome Center staff.
• Ensure staff understand and comply with personnel and other policies.
• Ensure staff follow data-entry standards to maintain database integrity.
• Prepare and maintain accurate membership files, track membership information, and submit reports weekly or as needed.
• Communicate effectively with staff, departments, and members to provide accurate information and build and maintain relationships.
• Assist with accurate registrations and updates to membership and program registrations.
• Support YMCA emergencies and Welcome Center needs, including shift coverage, as needed.
• Participate in and support the Annual Campaign.
• Participate in workshops, trainings, and seminars that enhance professional growth.
• Carry out aspects of the current strategic plan applicable to the position.
• Participate in required YMCA activities and events and serve on staff committees as requested or needed.
• Share responsibility for the performance and positive image of the West Morris Area YMCA.
• Articulate and model the YMCA’s four core values: Caring, Honesty, Respect, and Responsibility.
• Perform other job-related duties as assigned.

Benefits

• Company-paid health insurance, including medical, dental, and vision, subject to employee contribution after 60 days of employment.
• Company-paid life insurance, long-term disability, and short-term disability after 60 days of employment.
• Participation in YUSA retirement plans, including pension and deferred compensation.
• Paid time off and holidays.
• Family membership within the Family Membership parameters.
• Discounts on selected West Morris Area YMCA programs after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed