Coordinator, Membership
About The Position
The Coordinator, Membership supports member programs and operational functions across program projects, CES activations, member engagement, and contract administration. The role supports initiatives of the member programs team, leads virtual events for members, and handles administrative projects such as data entry, contract submissions, and renewal and recruitment outreach. The position collaborates with the Director, Member Programs to plan and execute Membership’s CES activations and events across multiple venues, including the LVCC and Venetian. It also leads CTA’s Virtual Roundtable program, supports executive briefings and stakeholder intelligence, and carries out recruitment, retention, and engagement outreach across the member lifecycle. Additional work includes membership reporting and data operations, administration of the shared Membership inbox, and administrative and contract support for member programs. Some travel is required, including travel to CES and other organizational events as assigned.
Requirements
- One or more years of relevant experience in program management, business operations, association management, membership, events, or a related function.
- Demonstrated ability to support the management of programs and cross-functional projects from planning through execution.
- Strong customer service skills and a problem-solving approach to helping members.
- Excellent written and verbal communication skills, including the ability to prepare polished materials for internal, executive, and external audiences.
- Proficiency with Microsoft Excel and demonstrated ability to learn and work across multiple projects and tools.
- Strong organizational judgment, attention to detail, follow-through, and ability to manage competing priorities and deadline-driven work.
- Bachelor’s degree in business administration, finance, marketing, communications, data analytics, or a related field, or an equivalent combination of education and relevant professional experience.
Nice To Haves
- Experience in a membership association, technology organization, trade show, conference, or similarly cross-functional environment.
- Familiarity with Impexium, PowerPoint, Formstack, Ironclad, Maritz DecisionPoint, Snowflake, Salesforce, SharePoint, Prophix, or comparable systems.
Responsibilities
- Collaborate with the Director, Member Programs to plan and execute Membership’s CES activations and events across the LVCC and Venetian, including member lounges, networking events, staff schedules, vendors, catering, security, logistics, sponsorship materials, operating resources, budget compliance, and post-event analysis.
- Execute CTA’s Virtual Roundtable program, coordinating program planning, topics and speakers, registration and approval workflows, marketing alignment, attendee communications, live execution, and attendance reporting with colleagues across the organization.
- Coordinate with the membership development team to gather information for executive briefings supporting senior-leadership engagement with members.
- Conduct membership recruitment, retention, and engagement outreach, including prospect research and list development, recruitment materials, prospect and new-member engagement, account engagement, and renewal outreach.
- Support membership team recruitment, engagement, and retention goals.
- Provide administrative and contract-administration support for member program projects and meetings, conduct member outreach, recruit new members, and support other projects as needed.
- Provide membership reports, including weekly active-member and monthly primary-representative reports.
- Review and reconcile records across Salesforce and Impexium; conduct monthly exhibitor audits to identify booth-rate discrepancies and development opportunities; and reconcile post-CES member-company exhibit spend to determine eligibility for dues-based benefits and discounts.
- Oversee day-to-day operation of the shared Membership inbox by triaging and assigning requests, responding, and escalating member issues as needed.
- Perform other duties and contribute to departmental and organizational initiatives as required by business needs and assigned by the department head.
- Travel to CES and other organizational events as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
