Membership Coordinator

The Texas Tribune • Austin, TX

13h

About The Position

The Texas Tribune is hiring a Membership Coordinator to help grow and retain membership through digital fundraising campaigns and excellent donor service. The position executes day-to-day acquisition, retention and customer service for Tribune members, primarily those giving under $1,000, in support of the organization’s annual revenue and membership goals. The coordinator works across email, website and social campaigns, maintains accurate customer relationship management (CRM) records, and uses data to produce insights that support revenue growth and community engagement. The role supports the Tribune’s nonprofit journalism mission and its service to Texans with factual, nonpartisan news.

The Membership Coordinator reports to the Director of Membership and Individual Giving and works closely with the Development and Growth team and the Audience team. The role involves some travel within Texas and representing membership at in-person events across the state. The Tribune prefers a candidate based in the Austin area but will consider candidates elsewhere in Texas. Its office is in downtown Austin, and remote work flexibility is offered. The minimum salary is $62,000, with salary varying according to experience.

Requirements

• At least two years of experience in nonprofit journalism, development/philanthropy or related industries.
• Skill in managing program activities and timelines from idea generation through execution.
• Proficiency in digital fundraising and/or marketing through email and social media campaigns.
• Customer service skills through email and phone.
• Excellent verbal and written communication skills.
• A positive, self-starter attitude and ability to work independently and collaborate with various stakeholders.
• Meticulous attention to detail and ability to juggle multiple projects simultaneously.
• Creative thinking and ability to generate innovative ideas to connect with readers and grow membership.
• Interest in Texas politics and policy.

Nice To Haves

• Experience running a membership program or annual fund for a nonprofit.
• Proficiency with CRM software such as Salesforce.
• Familiarity with an Email Service Provider such as Beehiiv.
• Experience using Excel or similar tools to analyze campaign performance and donor data.

Responsibilities

• Support membership programs across the Tribune and local newsrooms, primarily serving supporters who give under $1,000, to meet annual revenue and member goals.
• Lead digital fundraising campaigns across email, website and social media to acquire donors, retain members and increase recurring giving.
• Assist with strategy for communicating the Tribune’s mission, impact and work.
• Provide prompt, professional member customer service; serve as the first point of contact and own inbound communications.
• Ensure member records are regularly updated.
• Represent membership at in-person events across Texas.
• Produce and present progress reports and use data to inform decision-making.
• Document processes and stay apprised of industry best practices.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Cellphone stipend
• 20 days of paid time off each year
• Up to 16 weeks of paid family leave, plus four weeks of additional job protection
• 401(k) matching
• Support for professional training and attending industry conferences
• Remote work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed