Membership Conceirge III- Presale
About The Position
The Membership Concierge III delivers high-quality customer service to members and guests while promoting Life Time to prospective members. The role supports the buying experience and contributes to club acquisition and retention goals. As a leader on the Concierge Team, the Membership Concierge III shares expertise and models service-focused behaviors. The position builds value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals. This role facilitates club entry, handles member and guest inquiries, maintains knowledge of club offerings and policies, assists with account maintenance and transactions, and supports retention and service recovery. It also customizes prospective members’ buying experiences, communicates by email and phone, and completes administrative and cash-reconciliation duties.
Requirements
- High school graduate or equivalent.
- At least 1 year of customer service experience.
- At least 1 year of sales experience.
- Complete the Membership Sales Certification within 60 days of hire.
- Complete the Retention Specialist Certification within 60 days of hire.
Nice To Haves
- Bachelor’s degree in hospitality or a related field.
- Fitness industry knowledge.
Responsibilities
- Facilitate the check-in process for members and guests entering the club.
- Monitor, handle, and delegate incoming phone calls from members and guests.
- Maintain updated knowledge of club programming, events, pricing, and policies to educate members and guests.
- Proactively build relationships with members and guests and create exceptional service experiences.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Participate on the Certified Retention Team by helping members who request cancellation understand their options and facilitating the option that best suits them.
- Resolve member questions and concerns through service recovery, using appropriate tools and resources to ensure customer satisfaction.
- Customize prospective members’ buying experiences by encouraging involvement in amenities and programs aligned with their interests and needs.
- Communicate with members and prospective members by email or phone in a manner aligned with the Life Time brand.
- Complete administrative duties and club paperwork, and reconcile the cash drawer.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members aged 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- For full-time team members: medical, dental, vision, and prescription drug coverage.
- For full-time team members: short-term and long-term disability insurance.
- For full-time team members: life insurance.
- For full-time team members: pre-tax flexible spending and dependent care plans.
- For full-time team members: parental leave and adoption assistance.
- For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- For eligible full-time team members meeting the required income threshold: deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
