Membership Conceirge III- Presale

Life Time • Parsippany, NJ

8d

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests while promoting Life Time to prospective members and supporting the buying experience. The role contributes directly to club acquisition and retention goals and serves as a leader on the Concierge Team by sharing expertise and modeling service-focused behaviors. The position builds value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals.

This role supports member and guest check-in, handles incoming calls, provides information about club programming and policies, assists with account maintenance and transactions, and helps resolve questions and concerns. It also supports membership retention, creates tailored buying experiences for prospective members, communicates by email and phone, and completes administrative and cash reconciliation duties.

Requirements

• High school graduate or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of sales experience.
• Complete Membership Sales Certification within 60 days of hire.
• Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

• Bachelor’s degree in Hospitality or a related field.
• Fitness industry knowledge.

Responsibilities

• Facilitate check-in for members and guests entering the club.
• Monitor, handle, and delegate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Build relationships with members and guests and create exceptional service experiences.
• Assist with account maintenance, member requests, changes, and payments for programs, services, and products.
• Participate in the Certified Retention Team by discussing options with members requesting cancellation and facilitating the option that best suits them.
• Provide service recovery for member questions and concerns, using available tools and resources to find solutions and ensure satisfaction.
• Customize the buying experience for prospective members by encouraging involvement in amenities and programs aligned with their interests and needs.
• Communicate with members and prospective members by email or phone in a manner aligned with the Life Time brand.
• Complete administrative duties, club paperwork, and cash drawer reconciliation.
• Share expertise and model service-focused behaviors as a leader on the Concierge Team.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• For eligible full-time team members: medical, dental, vision, and prescription drug coverage.
• For eligible full-time team members: short-term and long-term disability insurance.
• For eligible full-time team members: life insurance.
• For eligible full-time team members: pre-tax flexible spending and dependent care plans.
• For eligible full-time team members: parental leave and adoption assistance.
• For eligible full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• For eligible full-time team members meeting the required income threshold: deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED