Membership Concierge III

Life Time•Boulder, CO

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests, promotes Life Time to prospective members, supports the buying experience, and contributes to club acquisition and retention goals. This position serves as a leader on the Concierge Team by sharing expertise and modeling service-oriented behaviors. The role builds value-based relationships that support brand loyalty and members’ healthy way of life goals.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor’s degree in hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate the check-in process for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Proactively build relationships with members and guests and create exceptional service experiences.
Assist members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
Participate on the Certified Retention Team by discussing options with members requesting cancellation and facilitating the option that best suits them.
Address member questions and concerns through service recovery, using appropriate tools and resources to find solutions and ensure satisfaction.
Customize the buying experience for prospective members by encouraging involvement in amenities and programs suited to their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the Life Time brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.
Share expertise and model behaviors that promote a culture of service.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For full-time team members: medical, dental, vision, and prescription drug coverage.
For full-time team members: short-term and long-term disability insurance.
For full-time team members: life insurance.
For full-time team members: pre-tax flexible spending and dependent care plans.
For full-time team members: parental leave and adoption assistance.
For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For full-time team members who meet the required income threshold: deferred compensation plan.