Membership Concierge III

Life Time Inc.•Tulsa, OK

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests while promoting Life Time to prospective members. The role supports the buying experience and contributes to club acquisition and retention goals. As a leader on the Concierge Team, this position shares expertise and models service-focused behaviors. The role also builds value-based relationships that strengthen brand loyalty and support members in achieving their healthy way of life goals.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate the check-in process for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Build relationships with members and guests and create high-quality service experiences.
Assist members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
Participate in the Certified Retention Team by discussing membership options with members requesting cancellation and facilitating the option that best suits them.
Resolve member questions and concerns using appropriate tools and resources to support customer satisfaction.
Customize prospective members’ buying experiences by recommending amenities and programs aligned with their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.