Membership Concierge III

Life Time•Beaverton, OR

About The Position

The Membership Concierge III at Life Time Work delivers high-quality customer service to members and guests, promotes Life Time Work to prospective members, supports the buying experience, and contributes to acquisition and retention goals. The position serves as a leader on the Concierge Team by sharing expertise and modeling service-focused behaviors. It also executes and attends events to build community connections and promote healthy-way-of-life programming. The role supports day-to-day space operations, including member onboarding, service desk management, limited technology support, and supply management.

Requirements

High school diploma or GED.
3 to 5 years of sales and customer service experience.
Demonstrated proficiency with Microsoft Office Suite.
Excellent communication and time management skills.

Nice To Haves

Experience with Microsoft Dynamics CRM.

Responsibilities

Build and develop relationships with new and existing members by providing premiere customer service and showing care for members, team members, and space presentation.
Serve members at member service desks, maintaining an energetic, helpful, and friendly tone.
Perform daily walkthroughs to ensure all areas are clean, organized, and “like new.”
Host regular member events focused on healthy living at work and cultivating community and connection.
Achieve and exceed daily, weekly, and monthly acquisition and retention goals through persistent, enthusiastic outreach.
Track business financials for the Life Time Work location, including profit and loss.
Facilitate cross-training with the Club Member Concierge team.
Build awareness and support for retention through effective communication and reporting of social and business activities.
Collect and respond to feedback and concerns from team members and members.
Deliver new member onboarding.