Membership Concierge III
About The Position
The Membership Concierge III at Life Time Work delivers high-quality customer service to members and guests, promotes Life Time Work to prospective members, supports the buying experience, and contributes to acquisition and retention goals. The role serves as a leader on the Concierge Team by sharing expertise and modeling service-oriented behaviors. It also executes and attends events to build community connections and promote healthy-way-of-life programming. Day-to-day responsibilities include member onboarding, service desk management, limited technology support, and supplies management.
Requirements
- High school diploma or GED.
- 3 to 5 years of sales and customer service experience.
- Demonstrated proficiency with Microsoft Office Suite.
- Excellent communication and time management skills.
Nice To Haves
- Experience with Microsoft Dynamics CRM.
Responsibilities
- Build and develop relationships with new and existing members by providing customer service and attending to members, team members, and space presentation.
- Serve members at service desks with an energetic, helpful, and friendly approach.
- Perform daily walkthroughs to keep all areas clean, organized, and in like-new condition.
- Host regular member events focused on healthy living at work and cultivating community and connection.
- Achieve and exceed daily, weekly, and monthly acquisition and retention goals through outreach.
- Track Life Time Work location financials, including profit and loss.
- Facilitate cross-training with the Club Member Concierge team.
- Build awareness and support for retention through communication and reporting of social and business activities.
- Collect and respond to feedback and concerns from team members and members.
- Deliver new member onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
