Membership Assoc Presale NCO

24 Hour Fitness • Las Vegas, NV

2d

About The Position

The Membership Associate delivers a sales and service experience to guests and members by presenting membership, fitness, and retail products and services. During presale and new club opening, the associate builds the club’s founding membership base in the community, develops relationships, conducts outreach and tours, supports launch events, and helps prepare presold members for opening. After the club opens, the associate engages guests and members on the club floor, supports onboarding and retention, and works toward personal and team sales goals.

Requirements

• At least 12 months of retail or fitness sales experience.
• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) System.
• Strong interpersonal communication and customer service skills.
• Ability to generate leads through outside sales, community outreach, and networking.
• Comfort approaching new people and businesses face-to-face and closing sales.
• Self-starter with strong organizational skills and ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Reliable transportation.
• Ability to work a varied schedule; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment and off-site outdoors for extended periods, including walking between locations.
• Ability to move about club floors and rooms, occasionally demonstrate or explain fitness activities, communicate by telephone, and access and operate company computer systems.

Nice To Haves

• Knowledge of Membership System software.
• Presale, new club opening, outside sales, or community/B2B sales experience.
• Bachelor’s degree.

Responsibilities

• Sell individual and corporate memberships against individual and team presale goals.
• Prospect in the community through business visits, canvassing, pop-up events, networking, schools, and community organizations.
• Develop corporate partnerships with nearby employers and HR teams.
• Conduct in-person and virtual preview tours and consultations using company-provided materials.
• Plan and support presale and launch events, including VIP previews, community workouts, sales events, and the grand opening.
• Communicate founding offers and presale promotions accurately.
• Record leads, appointments, tours, and sales in the Lead Management System and report daily activity.
• Support grand opening readiness by onboarding presold members, scheduling first visits and orientations, and transitioning to the club sales floor.
• Use the Basecamp sales model to understand guest needs and present relevant products and services.
• Tour prospective members through the club, explain relevant facilities and amenities, and register guests through the digital kiosk.
• Present membership and fitness offers and enroll guests according to company sales techniques and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Generate leads through community outreach, local promotions, corporate sales, member promotions, referrals, guest passes, and lead follow-up by phone.
• Set appointments, communicate marketing campaigns, manage leads in the Lead Management System, and use a daily planner to organize lead management and sales activity.
• Partner with Sales Leadership and the General Manager to provide a member-centric experience and strengthen retention.
• Greet and assist members, engage them with fitness offerings, maintain first-name relationships, and connect them with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable.
• Travel locally for presale lead generation, events, and corporate outreach; minimal travel may be required for training.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED