Membership Lead (Membership Engagement III)

YMCA Of Greater Seattle • Shoreline, WA

1d • Onsite

About The Position

The Membership Lead provides exceptional customer service to YMCA members, develops supportive relationships, and offers motivation and guidance tailored to member needs. The role connects members with programs and activities, assists with membership and program enrollment, helps oversee daily facility and program functions, and provides leadership and guidance to Member Engagement staff. This is an on-site position at the YMCA of Greater Seattle.

The position may include mornings, evenings, and weekends based on branch operational hours. The hiring range is $22.00–$24.20 per hour, depending on experience. Employees are expected to follow abuse-prevention policies, maintain appropriate boundaries, complete required training, report suspicious or inappropriate behavior, and comply with mandated-reporting requirements. The position also supports the organization’s abuse risk management standards by helping ensure staff are properly screened, trained, supervised, and held accountable.

Requirements

• Must be 18 years of age or older.
• One or more years of relevant work experience, such as sales, retail, reception, or customer service.
• High school diploma or equivalent.
• Exceptional customer service skills, including responding to multiple questions by phone, email, and in person.
• Strong computer skills and experience with database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers, and phone systems.

Nice To Haves

• CPR and First Aid certification.
• Six months of supervisory or leadership experience, such as in sales, retail, reception, or customer service.
• Knowledge of and prior experience working with diverse populations, including diversity in language, culture, race, physical ability, and sexual orientation.
• Ability to speak a language in addition to English.
• Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively may be considered.

Responsibilities

• Develop positive relationships with members and participants and provide motivational support and guidance focused on their needs.
• Conduct membership interviews, enroll new members, process membership applications, and perform related data entry.
• Assist with program registration, answer inquiries and member concerns, provide information about membership and programs, and make referrals based on members’ goals and interests.
• Balance and complete reports for financial transactions.
• Provide guidance and mentoring to the Member Engagement team as needed.
• Circulate throughout the building to support user safety and welfare and building security.
• Lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs, and equipment orientations as needed.
• Monitor, report, and address mechanical problems during assigned hours; decide whether to close the building if necessary.
• Act as manager on duty when assigned.
• Provide guidance and support to assigned at-risk members and maintain related records accurately.
• Follow up with assigned prospects who have not joined.
• Follow up on new-member survey feedback as assigned.
• Assist with membership- or program-related reporting and follow-up as assigned.
• Encourage member involvement, identify potential volunteers, and assist with the Annual Campaign.
• Attend required staff meetings and trainings.
• Adhere to abuse-prevention policies, maintain appropriate boundaries, complete required training, report suspicious or inappropriate behavior, and comply with mandated-reporting requirements.
• Help ensure staff are screened, trained, supervised, and held accountable to the organization’s abuse risk management standards.
• Perform other duties as assigned.

Benefits

• YMCA of Greater Seattle membership.
• Medical, dental, vision, and life insurance.
• Retirement plan with generous employer contributions.
• Free access to mental health resources.
• Paid time off that accrues rapidly.
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs: 25% for part-time staff and 50% for full-time staff.
• Some benefits are available only to full-time staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED