Membership Engagement Manager

American Academy Of Arts • Cambridge, MA

1d • Hybrid

About The Position

The American Academy of Arts and Sciences seeks a Membership Engagement Manager to create and implement initiatives that increase opportunities for members to connect with and participate in the Academy. The Manager works with members and staff across the organization to develop, implement, and assess engagement activities. The position reports to the Director of Membership Engagement and is part of the Membership Engagement and Events team.

The Manager maintains relationships with members and works with them to plan meetings, events, and other activities. The role also supports Local Committees and Activities in communities where Academy members live and work, and contributes to virtual, in-person, and hybrid programming, including the Academy’s Annual Induction Ceremony. Additional work includes preparing communications and materials, contributing to publications and website content, tracking and analyzing engagement activity, and integrating diverse perspectives into programming.

This is a full-time, hybrid position based in Cambridge, Massachusetts. The Academy operates during standard business hours of 9:00 a.m. to 5:30 p.m. Eastern Standard Time. The position requires flexibility to travel less than 10% and work occasional evenings.

Candidates must submit a cover letter of no more than two pages, a résumé, and a professional writing sample. Suggested writing samples include event summaries, briefing memos, or correspondence.

Requirements

• Bachelor’s degree.
• 5–7 years of relevant experience in communications, member or volunteer engagement, project management, development, and/or event planning; or an equivalent combination of education and experience, with evidence of progressive success and responsibilities.
• Excellent writing skills.
• Ability to build relationships; strong interpersonal skills, a member-service orientation, and excellent judgment.
• Ability to interface comfortably and professionally with a wide range of constituents and collaborate effectively in a team environment.
• Ability to develop plans and strategy; project management experience, organizational skills, initiative, and follow-through.
• Intellectual curiosity and ability to engage deeply with the work of the Academy.
• Attention to detail; ability to work efficiently, manage competing priorities, and meet deadlines.
• Resourcefulness, creativity, and initiative.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word), Adobe Acrobat, document-processing and database applications, and Salesforce or other CRM software.
• Ability to learn related applications for event management, surveying, and email marketing.
• Flexibility to travel less than 10% and work occasional evenings.

Nice To Haves

• Relevant experience preferably at a foundation, higher education institution, or cultural nonprofit.

Responsibilities

• Maintain and advance relationships with Academy members, working directly with them to conceive and plan meetings, events, and other activities.
• Staff Local Committees and Activities in communities where Academy members live and work.
• Recruit and onboard chairs and committee members; structure and organize committee meetings; guide committees in creating events and plans to engage local members; and develop and document best practices for the national network.
• Contribute to the design and execution of virtual, in-person, and hybrid events, including the Academy’s Annual Induction Ceremony.
• Lead development of meeting content, incorporate topics related to Academy work, assess audiences, plan outreach, correspond with presenters and participants, provide on-site representation and event management, implement follow-up, and evaluate program effectiveness.
• Develop, draft, and edit remarks for the President and other members; prepare correspondence, briefing materials, presentations, and reports that advance Academy objectives and ensure a consistent voice.
• Propose and contribute content for the Academy’s digital and print publications and website.
• Track member engagement activities, member service, and correspondence; gather, manage, and analyze data; and produce metrics and reports demonstrating engagement levels and areas for growth.
• Integrate diverse perspectives into programming and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level