Membership Clerk PART-TIME

Boys & Girls Clubs of St Lucie County•Port Saint Lucie, FL

2d•Onsite

About The Position

The Boys & Girls Clubs of St. Lucie County takes changing the lives of youth to heart. We go above and beyond to ensure that every youth that walks through our doors has a world class club experience that provides them with the opportunity for a GREAT FUTURE! The primary functions of the Membership Clerk are to provide regular clerical and administrative support to the Club Director/School Based Club Director or other Club staff, as necessary. He/she is responsible for the receipt, statistical reports and data entry of the membership applications, as well as prepare correspondence and reports, answer telephones, and maintain electronic and hard copy files.

Requirements

Report to scheduled shift consistently and on time.
Follow policies, procedures and rules of the organization.
Serve as a role model and demonstrate, encourage and offer direction in fairness, consistency, attentiveness, ability to work with others, appropriate dress and appearance, and effective conflict resolution.
Treat all club members, parents/guardians, co-workers, supervisors and people in the community with respect and dignity.
Maintain confidentiality of those we serve.
Communicate to immediate supervisor any pertinent contact from family, school, or significant others.
Follow policies and procedures in responding to emergencies and/or safety issues.
Promote and participate in open and effective communication and support with the team.
Maintain high program standards.
Ability to handle multi-phone lines effectively
Proven ability managing multiple priorities; strong organization, detail and process management orientation
Working knowledge of office machines and equipment, e.g. fax machines and photocopiers
Strong proficiency with computers, data base entry and with full Microsoft Office suite, email, and internet
Excellent written and verbal communication skills; above average interpersonal skills
Ability to read, analyze, and interpret data and information and apply appropriate judgment
Passion for providing extraordinary customer service and work with people at all levels
Must submit to and pass Level 2 background screening through the Florida Department of Children & Families.
Must pass pre-employment drug test
High School diploma or GED with at least one (1) year of office clerical experience is required.

Nice To Haves

Administrative certification preferred.

Responsibilities

Greet all members and visitors in a professional and courteous manner
Check for accuracy and completion of membership applications
Enter membership applications into the Vision database program daily
Prepare and issue all membership ID numbers in a timely manner
Monitor visitor attendance
Maintain accurate daily records of membership and attendance information
Produce periodic statistical reports on membership applications, attendance, dues, fees, etc.
Responsible for the collection of fees and completion of deposit slip
Answer phones promptly and professionally, provide information, take a message, or forward to other staff as needed
Maintain electronic and hard copy filing systems while making sure they are accurate, timely, and easily retrieved as needed
Check answering machine daily and respond to or forward any messages as necessary
Contact any members that are not in regular attendance
Inform members, visitors, and parents of all the program options the Club has to offer
Maintain thorough knowledge of all activities within the building and answer questions that may be directed with reference to the Club’s policies and procedures
Stamp, sort and distribute all incoming mail; handle any outgoing mail
Make photocopies of documents as required
Communicate to supervisor any pertinent contact from family, school, or significant others.
Follow policies and procedures in responding to emergencies and/or safety issues.
Promote and participate in open and effective communication and support with the team.
Attend and prepare for all required meetings such as staff meetings, in-service meetings, monitoring meetings and required staff training.
Treat all clients, parents, guardians, co-workers, supervisors and people in the community with respect and dignity.
Actively participate in mandatory Club trainings and All Staff meetings
Perform other related secretarial or administrative duties as requested by supervisor