Membership Clerk

Boys & Girls Clubs of Greater San Diego•Ramona, CA

About The Position

The Membership Clerk works under the direct supervision of the Branch Manager and is primarily responsible for ensuring that members and guests follow daily registration procedures. The role oversees replacement of lost Club cards and invoicing of membership dues and activity fees, maintains a strong connection with management, and provides consistent, accurate front desk service. Duties also include answering phones, taking messages, providing information to callers, tracking membership program participation, maintaining files, providing administrative support, and assisting with member check-in and Group Leader responsibilities as needed. The position may be assigned to Clubs and school sites, and the location may change due to business needs. The clerk supports front desk operations by processing membership forms, dues, cards, records, applications, attendance, and reports; promoting Club services and programs; maintaining accurate files and member information; enforcing Club rules and policies; and supporting guest satisfaction. Administrative work includes maintaining an orderly, stocked work area, tracking site calendars and parent communication boards, communicating with colleagues and leadership, preserving confidentiality, and completing other assigned tasks. The position also contributes to a safe, clean, and welcoming environment by following safety protocols, reporting concerns, participating in drills, and supporting emergency preparedness and continuous improvement of safety and wellness policies.

Requirements

Be at least 18 years of age and have a high school diploma or equivalent.
At least one year of administrative experience.
At least one year of experience working directly with school-aged youth and knowledge of youth development.
Proficiency with computers and office equipment, including email, scheduling, word processing, and spreadsheet software.
Efficient typing and filing skills and knowledge of electronic and hard-copy filing systems.
Basic math and money-handling skills and basic phone skills, including answering, transferring, and paging.
Ability to maintain accurate, timely, and readily retrievable files.
Ability to monitor office supply inventory and order supplies as necessary.
Experience using a web-based payroll system to report and transmit data to payroll.
Strong verbal and written communication skills, listening skills, and customer service proficiency.
Ability to work efficiently and productively in a fast-paced environment.
Responsible and accountable work habits, including follow-up, task completion, and meeting deadlines accurately and on schedule.
Successful completion of a pre-employment background check.
Compliance with the organization's drug-free workplace policy.
CPR and First Aid certification.
Occasional weekend and evening work in support of fundraising events, committee meetings, and activities.

Nice To Haves

Associate degree and two years of related experience.

Responsibilities

Follow current safety protocols and organizational policies.
Answer Club phone calls promptly, use guests' names during conversations, take messages, and provide callers with information.
Issue and collect membership forms, collect dues, issue membership cards, and maintain current membership records.
Use the Club membership tracking system to enter applications, record weekly program attendance, and run reports.
Promote the organization and explain Club packages, services, programs, promotions, discounts, facility features, and operating hours.
Review and maintain accurate, consistent records and membership files; update member contact information and data promptly.
Remain productive without constant direct supervision and stay at the assigned post for extended periods.
Implement and enforce Club rules and policies, and encourage positive behavior.
Respond accurately and promptly to guest requests and support guest satisfaction.
Travel between assigned sites to conduct audits, ensure compliance with organizational standards, and support documentation and filing systems.
Meet work schedule, meeting, and training commitments and participate in special programs or events.
Maintain a clean, safe, stocked, and organized work area; manage inventory and proper use of office equipment and supplies; update and track site event calendars and parent communication boards.
Communicate effectively with Directors, Group Leaders, coworkers, and volunteers, and report potential issues or concerns to the Regional Manager and Leadership.
Maintain staff and member confidentiality and make recommendations regarding member needs, program ideas, and facility needs.
Know Club safety guidelines and first aid resources and procedures; identify and report safety or maintenance concerns, participate in safety drills, and contribute to risk assessment, emergency preparedness, and improvements to safety and wellness procedures.
Perform miscellaneous tasks requested by the supervisor and other assigned duties.
Assist with member check-in and Group Leader responsibilities as needed.