Membership Clerk

Boys & Girls Clubs Of Metro ATL•Riverdale, GA

12d

About The Position

The Membership Clerk maintains accurate club membership records and files, receives and safeguards membership information and program fees, and supports the daily operation of the club. The role greets and directs members and visitors, provides program information, answers telephone inquiries, and provides clerical support to club staff. The position manages member data and applications, issues membership cards, supports check-in and alternate sign-in procedures, maintains attendance records, prepares reports, and enters program rosters. It also handles reception duties, including monitoring visitor access, directing inquiries, and routing calls. Financial duties include collecting and safeguarding fees, keeping logs, tracking payment plans, and following up on outstanding balances. The Membership Clerk also distributes program information, processes mail and publications, performs clerical tasks, maintains organized files and supplies, supports effective club operations, participates in staff meetings and training, and encourages community donations. The work takes place in a community-based setting serving youth, families, and community members, with some travel to Club locations and community partners. The schedule may include evenings and weekends. The role is eligible for medical, dental, and vision benefits.

Requirements

High school diploma or GED equivalent.
At least one year of combined experience and/or formal training involving knowledge of office practices and customer service, use of office equipment, a computer and MS Office software, and filing systems.
Excellent communication and interpersonal skills.
Detail-oriented, well organized, and able to multitask.

Responsibilities

Manage club member data daily, ensuring records are accurate, applications are complete, fees are collected, and membership cards are issued.
Help members scan their cards before entering program areas and make or reissue cards promptly.
Assist members who forget their cards by providing alternate sign-in methods.
Maintain membership and attendance records and prepare related reports.
Obtain and accurately enter individual program-area rosters daily.
Monitor use of the phone and public address system.
Greet members, parents, staff, and visitors in a warm, friendly, and helpful manner.
Monitor visitor access and sign-in as required.
Respond to inquiries from visitors, parents, volunteers, and members or direct questions to appropriate staff.
Answer incoming calls, determine callers’ needs, and forward calls to appropriate personnel or departments.
Provide callers with organizational information, including the address and directions.
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Serve as a role model to club members.
Collect membership, summer, field trip, program, and special-event fees; maintain logs and safeguard financial information.
Track member payment plans and follow up until payments are received in full, or alert a supervisor when collection is unsuccessful.
Provide parents and visitors with flyers and other written information about programs and special events.
Receive, sort, and route mail and maintain and route publications.
Perform clerical duties such as filing, photocopying, and collating.
Keep files organized and up to date and maintain a neat, orderly work area.
Monitor supply needs and, when authorized, order, receive, and maintain supplies.
Support effective Club operations by helping where needed or directed.
Participate in Club staff meetings and training or educational opportunities.
Encourage donations from the community.