Membership Clerk

Boys & Girls Clubs of Greater San Diego•Poway, CA

About The Position

The Membership Clerk works at Clubs and school sites, with location subject to change based on business needs. Under the direct supervision of the Branch Manager, this role manages daily member and guest registration procedures, replacement Club cards, membership dues and activity-fee invoicing, and front desk service. The clerk answers phones, provides information, takes messages, tracks program participation, maintains membership files and records, and provides administrative support, including helping check in members and assisting with Group Leader responsibilities as needed. The role supports the Boys & Girls Clubs of Greater San Diego’s mission to inspire and enable youth to achieve academic success, build good character and responsible citizenship, and make healthy lifestyle choices. The clerk helps maintain a safe, welcoming, organized environment; applies Club rules and safety protocols; communicates with management and colleagues; and contributes to safety, wellness, and emergency-preparedness efforts. Occasional weekend and evening work is required in support of events, meetings, trainings, and activities. Successful completion of a pre-employment background check, compliance with the drug-free workplace policy, and CPR and First Aid certification are conditions of employment.

Requirements

Be at least 18 years old and have a high school diploma or equivalent.
At least one year of administrative experience.
At least one year of experience working directly with school-aged youth and knowledge of youth development.
Proficiency with computers and office equipment, including email, scheduling, word-processing, and spreadsheet programs.
Efficient typing and filing skills.
Basic math and money-handling skills, and basic phone skills, including answering, transferring, and paging.
Knowledge of electronic and hard-copy filing systems and how to maintain accurate, timely, and retrievable files.
Ability to monitor office-supply inventory and order supplies as needed.
Experience using a web-based payroll system to report and transmit data to payroll.
Strong verbal and written communication skills.
Ability to work efficiently and productively in a fast-paced environment; demonstrated customer-service proficiency and strong communication and listening skills.
Responsible, accountable work habits, including follow-up, task completion, and meeting deadlines accurately and on schedule.
Successful completion of a pre-employment background check.
Compliance with the organization’s drug-free workplace policy.
CPR and First Aid certification.
Availability to work occasional weekends and evenings for fundraising events, committee meetings, trainings, and activities.

Nice To Haves

Associate degree and two years of related experience preferred.

Responsibilities

Follow current safety protocols and provide a safe, clean, and welcoming environment for youth, staff, and visitors.
Answer Club phone calls promptly, use guests’ names, take messages, and provide information or route calls as appropriate.
Issue and collect membership forms, collect dues, issue membership cards, and maintain current member records.
Use the Club membership tracking system to enter new applications, record weekly program attendance, and run reports.
Promote the organization and explain Club packages, services, programs, promotions, discounts, facility features, and hours of operation.
Review and maintain accurate records, membership files, and member contact information; ensure updates are made promptly.
Remain productive without constant supervision and stay at the assigned post for extended periods.
Implement and enforce Club rules and policies, and encourage positive behavior among members.
Respond accurately and promptly to guest requests and work toward guest satisfaction.
Conduct audits, support compliance with organizational standards, and maintain documentation and filing systems.
Follow work schedules and participate in meetings, training, special programs, and events.
Keep the work area clean, safe, stocked, and organized; monitor inventory and use office equipment and supplies properly.
Update and track the Club site event calendar and parent communication boards.
Communicate effectively and positively with Directors, Group Leaders, coworkers, and volunteers to support a team-based environment.
Regularly communicate potential issues or concerns to the Regional Manager and Leadership.
Protect staff and member confidentiality and make recommendations concerning member needs, program ideas, and facility needs.
Know Club safety guidelines and first-aid resources and procedures; participate in safety drills and risk-assessment and emergency-preparedness efforts.
Identify and report safety concerns or maintenance needs and contribute to improving Club safety and wellness policies and procedures.
Perform other duties and miscellaneous tasks as assigned by the supervisor.
Wear appropriate attire or uniform.