Membership Administrative Clerk

Pacific Air Forces•Elmendorf AFB, AK

2d•Onsite

About The Position

This position is assigned to the Arctic Warrior Events Center on Joint Base Elmendorf-Richardson. It is a flexible position with a guaranteed minimum of 0 hours per week and a maximum of 40 hours per week; the schedule depends on facility needs. The Membership Administrative Clerk supports JBER Life membership operations by maintaining membership records and processing applications, renewals, signups, and related transactions. The clerk provides customer information and service, supports membership promotions and events, prepares administrative documents and reports, tracks deadlines, and may perform cashier and cash-control duties. The position also coordinates administrative and logistical support for membership events and other program activities, including marketing requests, catering, room setup, timelines, drawings, and event materials. It supports food and beverage arrangements, prepares purchase requests within delegated responsibilities, opens and closes assigned facilities as needed, reports facility or safety concerns, and performs courier duties, including operating a motor vehicle to transport authorized items. Other related duties may be assigned.

Requirements

Experience in administrative, customer-service, membership, event-support, hospitality, recreation, retail, or similar work demonstrating the ability to maintain records, process transactions, coordinate recurring activities, prepare correspondence and reports, and communicate effectively with customers and staff.
Ability to organize multiple assignments, meet deadlines, follow administrative procedures, maintain accurate records, and exercise sound judgment in routine administrative and customer-service matters.
Ability to frequently lift, handle, and carry objects weighing up to 40 pounds and, with assistance, objects up to and over 50 pounds.
Satisfactorily complete a pre-employment physical.
Complete and maintain a satisfactory Tier 1 Investigation; the position also requires a background investigation with favorable results.
Possess or obtain and maintain a valid driver's license from one of the 50 U.S. states or possessions, and provide a current driving record.
Satisfactorily complete a pre-employment drug test and be subject to random drug testing.
Be willing and able to work evenings, weekends, and holidays; shift work may be required to provide coverage during those periods or special situations.
Meet the stated U.S. citizenship or residency eligibility conditions: U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for at least three consecutive years immediately preceding the start of Federal affiliation, or provide the specified installation memorandum regarding the residency requirement.
Provide proof of any claimed hiring preference or priority eligibility by the application closing date.
Complete employment verification (E-Verify); direct deposit is required.
Provide a REAL ID or an authorized combination of source identity documents to facilitate installation access.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Education cannot substitute for the required experience.

Nice To Haves

Experience handling cash, preparing cashier reports, maintaining accountability for funds or property, and applying established cash-control procedures.
Knowledge of office procedures, membership or customer database systems, event coordination, cash accountability, customer-service practices, and NAF operations.

Responsibilities

Maintain accurate and current JBER Life membership records, accounts, applications, listings, and related personal data in accordance with privacy, records-management, and internal-control requirements.
Prepare membership listings for drawings, leadership requests, promotions, and other authorized purposes.
Process membership applications, renewals, signups, and related customer transactions.
Provide customers with information about membership benefits, events, programs, fees, and eligibility requirements; resolve routine concerns or refer other matters to the supervisor.
Support membership drives, signups, promotions, and other membership initiatives.
Assist with after-action reports, critiques, and evaluations of membership events and activities; identify improvement opportunities and recommend changes to the supervisor.
Prepare, update, and type correspondence, reports, spreadsheets, membership materials, suspense items, and other administrative documents; track deadlines and ensure assignments are completed on time.
Perform cashier and cash-control duties as assigned; prepare and consolidate cashier reports, maintain supporting documentation, and promptly report suspected irregularities or discrepancies.
Plan and coordinate administrative and logistical support for membership events, social activities, official and nonofficial functions, and other JBER Life Membership Program activities.
Coordinate marketing requests, catering requirements, self-service stations, room setup, event timelines, membership drawings, and mementos or gift selections as assigned.
Coordinate menu requirements, inventory needs, catering requests, and event support with authorized activity, purchasing, and food-and-beverage personnel.
Prepare purchase requests and supporting documentation under established NAF purchasing and cash-control procedures, without exceeding delegated purchasing authority.
Open and close assigned facilities as required; prepare customer-service areas for daily operations and report maintenance, cleaning, safety, and security concerns.
Follow building-security and resource-protection procedures.
Perform courier duties to the NAF Resource Management Section and other Force Support offices; operate a motor vehicle to transport authorized documents, reports, materials, and other items.
Perform other related duties as assigned.