Membership and Wellness Director

YMCA of Central New Mexico•Albuquerque, NM

3d•$55,000 - $60,000

About The Position

Under the supervision of the Executive Director, the Membership & Wellness Director leads the Membership and Wellness (Fitness & Group Exercise) teams to make the YMCA a welcoming place and to deliver an exceptional member experience. The director leads the development and evaluation of Wellness and Membership programs to support sales and program growth, exceed revenue goals, and meet expense targets. The role also recruits, trains, and supports staff and volunteers; handles hiring and payroll functionality; manages budgets; and ensures compliance with regulatory and Association standards.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Strong sales and customer service background.
Ability to direct programs through supervision of volunteers and staff.
Ability to establish and maintain collaborations with community organizations, corporate partners, and other YMCA associations.
Excellent spoken and written English skills.
Ability to teach multiple group exercise formats.
CPR, First Aid, and AED certifications.
Obtain required training and maintain certifications in accordance with Association policies.

Nice To Haves

At least two years of experience in Fitness, Member Services, and Sales.
Two years of supervisory experience.
Knowledge of and previous experience with diverse populations.
English/Spanish bilingual ability.
Nationally recognized Group Exercise/Fitness certification, such as NASM, ACSM, ACE, or AFAA.

Responsibilities

Lead the improvement of Member Services, including member and constituent relations, information, and program registration.
Develop, implement, and maintain member retention, membership sales incentive, and corporate membership programs.
Manage human resources for department employees and volunteers, including recruiting, hiring, training, supervision, development, evaluation, discipline, and scheduling.
Ensure appropriate building coverage for program functions and serve as building manager on duty when needed.
Foster member loyalty and a welcoming, high-quality service experience; promote program and membership enrollment.
Coordinate program registration logistics for phone, walk-in, and web registration.
Lead sales efforts and sales training, and provide leadership for effective tours and enrollment procedures.
Lead wellness staff training and cross-training between wellness and membership staff.
Recruit and hire diverse staff and volunteer teams, and onboard and develop them.
Model effective listening and relationship-building, and support staff in developing listening skills.
Ensure front desk procedures are implemented, reviewed, updated, and clearly communicated; coordinate with the business office on financial transactions as necessary.
Build and maintain collaborative relationships with community organizations, local businesses, and other YMCA associations, with regular communication across areas of responsibility.
Assist with developing, ordering, and producing membership and program materials; coordinate with marketing to maximize enrollment and support Program Directors.
Organize YMCA membership events and represent the YMCA at community events.
Monitor temporary building signage for accuracy, current information, and professional appearance.
Maintain a clean, organized, and safe front desk workspace; take initiative to clean or repair areas.
Ensure program areas, equipment, and supplies are clean, orderly, safe, and high quality; plan for replacement of worn or overused items and submit repair requests using appropriate software.
Maintain safe working and program storage areas.
Assess and recommend programs and services that keep pace with technology and industry standards.
Design and implement fitness training programs, including strength and agility programs.
Identify and resolve issues in areas of responsibility to support member satisfaction and program quality.
Manage the sales budget and implement strategies for sales growth.
Participate in annual budget planning, manage approved departmental budgets, and take appropriate action to correct variances.
Maintain accurate records and reports and provide departmental data in support of Association planning.
Create and maintain group exercise schedules and monitor participation metrics.
Ensure Group Exercise and Personal Training staff certifications are current and compliant.
Support the annual fundraising campaign and other volunteer committees as assigned.
Participate in management team meetings and committees, and represent the Association at meetings as assigned.
Follow YMCA policies and procedures, including those concerning medical and disciplinary situations, child abuse prevention, and emergencies.
Perform other duties as assigned by the supervisor.