Wellness and Membership Experience Coordinato

Hometown Health Center•Palmyra, ME

5d•$18 - $24•Onsite

About The Position

The Wellness and Member Experience Coordinator is a multifunctional wellness professional responsible for delivering exceptional member experiences while supporting the daily operations and programming of the Wellness Center. This position serves as a primary point of contact for members and guests while also providing fitness and wellness services, including member orientations, fitness assessments, personal training, and group fitness instruction. The coordinator works across multiple areas of the Wellness Center to promote member engagement, support program delivery, and contribute to a safe, welcoming, inclusive, and professional environment that advances HOMETOWN Health Center’s commitment to health, wellness, and community.

Requirements

High school diploma or equivalent required
CPR certification required or obtained within a specified timeframe after hire.
One to three years of experience in customer service, wellness, fitness, recreation, healthcare, or member-focused environments.
Strong communication, customer service, and interpersonal skills, with the ability to create a positive experience for members, guests, and community participants.
Knowledge of fitness, wellness, and health promotion principles, with the ability to educate and engage individuals of varying experience levels.
Strong organization skills with the ability to manage multiple responsibilities, schedules, and administrative tasks accurately.
Comfortable using membership management software, scheduling systems, and other workplace technology.
Ability to exercise sound judgment, solve problems effectively, and adapt to changing priorities in a fast-paced environment.
Self-directed, reliable, and able to work independently while contributing positively to a team environment.

Nice To Haves

an associate degree or higher in exercise science, kinesiology, health and wellness, fitness, recreation, or a related field preferred.
Nationally recognized Group Fitness Instructor and/or Personal Training certification preferred.
Experience working in a fitness center, wellness center, recreation facility, health club, or community-based program preferred.
Experience leading fitness classes, wellness programs, or heath promotion activities preferred.
Experience using scheduling software, CRM systems, point-of-sale systems, or membership management platforms preferred.
Experience handling member inquiries, registrations, and program promotion.

Responsibilities

Build positive relationships with members, guests, and community participants by providing exceptional customer service and proactively supporting engagement with Wellness Center programs, services, and resources.
Manage and support daily front desk and member experience operations, including greeting and checking in members and guests, membership enrollment, program and class registration, account management, attendance tracking, cash handling, answering phones and emails, responding to general inquiries, and assisting members with the Wellness Center’s Customer Relationship Management (CRM) system and associated software and mobile application.
Proactively engage with members to identify needs, encourage participation in Wellness Center programs and services, and connect members with appropriate fitness, wellness, and community resources to support continued engagement and achievement of individual goals.
Independently open and close the Wellness Center in accordance with established procedures, ensuring the facility is secure, operational, properly prepared, and ready for member use.
Monitor the cleanliness, organization, safety, and overall presentation of the Wellness Center, including fitness areas, common spaces, program rooms, gymnasium, locker rooms, and other shared environments, and address routine needs as appropriate.
Monitor facility usage and member activity to ensure adherence to established policies, procedures, and safety guidelines; address routine concerns professionally and escalate issues to the Wellness Center Director or appropriate staff when necessary.
Respond to and assist in resolving member and guest concerns in a professional, timely, and courteous manner, using sound judgement and escalating matters when appropriate.
Support the coordination and execution of facility rentals and Wellness Center and community events, including setup, breakdown, and on-site assistance as needed.
Monitor supplies and operational needs throughout the Wellness Center and notify appropriate staff when inventory, cleaning materials, equipment, or other operational items require replenishment or attention.
Conduct member fitness orientations and provide instruction on the safe, effective and appropriate use of fitness equipment, exercise areas, programs, and wellness resources available throughout the facility.
Provide personal training and fitness services, including fitness assessments, personal training consultations, individualized exercise programming, one-on-one training sessions, progress monitoring, and ongoing coaching and follow-up to support members in achieving their health and wellness goals.
Maintain required professional certifications and credentials applicable to assigned personal training and fitness responsibilities.
Plan, prepare for, and instruct a variety of group fitness and wellness classes for individuals of diverse ages, fitness levels, and abilities.
Provide substitute coverage and support for other fitness instructors as needed to ensure continuity and quality of programming.
Collaborate with the Wellness Development Manager to evaluate existing programs, identify opportunities for improvement, and assist in the development, implementation, and ongoing refinement of new wellness programs, initiatives and services.
Develop programs and initiatives designed to enhance member satisfaction, engagement, and retention.
Create and oversee comprehensive member onboarding processes that foster connection and long-term participation.
Develop wellness assessments, goal setting programs, and progress tracking systems that help members achieve desired outcomes.
Introduce member success programs that encourage accountability and promote health lifestyle behavior change.
Analyze member participation trends and feedback to identify opportunities for improvement.
Develop and launch specialty classes, educational offerings, and wellness challenges that increase engagement.
Support efforts to increase personal training participation and utilization of wellness center services.
Collaborate with wellness staff to create a welcoming, supportive, and inclusive environment for all members.
Exercise appropriate independent judgement within established policies and procedures to address routine member, operational, and facility needs, seeking guidance or escalating concerns when appropriate.
Collaborate with Wellness Center team members and HOMETOWN Health Center departments, instructors, and other appropriate staff to support daily operations, coordinate services, and enhance the overall member experience.
Participates in bi-monthly staff meetings, all safety program training, drills and education sessions AND may include assignment to an emergency response team.
Performs other duties as assigned.