Transportation Coordinato

Beacon Mobility•Lynn, MA

12d•Onsite

About The Position

NRT Bus, Inc. is seeking a dedicated Transportation Coordinator to supervise and advise a team of 30-60 drivers and monitors. This role is responsible for developing and implementing efficient routes across several regions, considering individual client needs. The coordinator will assign drivers based on their skills and performance, ensuring accurate and timely message delivery. Problem-solving and maintaining professional relationships with clients, guardians, program staff, and company employees are key aspects of this position. The role involves reinforcing company policies, developing driver skills, and promoting positive performance through support and appropriate disciplinary actions when necessary. A significant part of the job includes spending time on the road to understand routes, clients, drivers, and facilities, as well as providing emergency backup for absent drivers. Building and maintaining positive relationships with supervised staff and customers, including programs, guardians, special needs clients, and contract organization contacts, is crucial. The position also requires maintaining detailed records for monthly billing. Beacon Mobility is an equal opportunity employer committed to diversity and inclusion. They prohibit discrimination and harassment and make hiring decisions based solely on qualifications, merit, and business needs. NRT Bus is a company that cares, with a positive attitude reflected in its management and employees. NRT Bus provides home-to-school bus transportation for students in Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire.

Requirements

Prior supervising experience.
Self-motivated, show initiative, and have a strong work ethic.
Excellent customer service skills.
Detail-oriented.
Like solving problems.
Ability to learn the programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoy working with children.
Good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
Maintain a safe driving record and driver’s license.
Respond to coverage needs as required.
Able to work comfortably in a small and busy office environment.
Able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
Flexible and adaptable with ever-changing assignments.
Flexible schedule including early morning shifts.

Responsibilities

Supervise and advise 30-60 drivers and monitors.
Develop and implement efficient routes across several regions with regard to individual client needs.
Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
Receive, record, retrieve and deliver messages accurately, clearly and pleasantly.
Routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation.
Develop driver skills through discussion and example.
Promote good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities.
Observe and supervise drivers in action, provide emergency back-up for absent drivers.
Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
Maintain detailed and organized records to accurately perform monthly billing.