Membership Experience Staff

YMCA of the Virginia Peninsulas•Williamsburg, VA

8d•$13 - $15

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position supports daily Welcome Center operations, including greeting and checking in visitors, processing membership and program paperwork, maintaining a clean and well-supplied area, answering phones, and giving facility tours. Staff promote the YMCA's mission and values, help ensure a safe environment, follow emergency and abuse-reporting procedures, attend scheduled meetings and trainings, and participate in fundraising efforts. The position contributes to membership growth and retention, member satisfaction, a positive YMCA image, strong relationships, a safe and clean facility, and quality standards. Other reasonably related duties may be assigned by the supervisor.

Requirements

Must be at least 18 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math required to accurately manage money and accounting procedures for YMCA software operations.
Business-professional communication skills.
CPR/First Aid/AED/O2/CAP certification required within 60 days of hire.
Complete and maintain required trainings, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programs, or a related field is preferred.

Responsibilities

Support the mission, vision, and goals of the YMCA.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, and process new visitors when necessary; greet members by name as they are scanned into the system.
Implement the daily operations of the Welcome Center.
Maintain the cleanliness of the area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and enter processes into current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and actively follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse-reporting requirements.
Lead during emergency situations and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Carry out other related duties as deemed necessary by the Membership Department and center operations.