Membership Experience Staff

YMCA of the Virginia Peninsulas•Warsaw, VA

8d•$13 - $15

About The Position

Under the supervision of the designated supervisor, and in harmony with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and works with staff to welcome, connect, support, and engage members, guests, and staff. The position supports the YMCA’s mission and values, implements daily Welcome Center operations, and helps ensure that everyone entering the building is greeted and checked in. Responsibilities also include processing membership and program paperwork, giving facility tours, handling phone calls, maintaining a clean and supplied work area, supporting safety and emergency procedures, and participating in staff meetings, trainings, and fundraising efforts. The employee may perform other reasonably related duties as requested by the supervisor.

Requirements

Minimum age of 18.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and follow accounting procedures for YMCA software operations.
Business-professional communication skills.
Obtain CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
Complete and maintain required training, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programming, or a related field.

Responsibilities

Support the mission, vision, and goals of the YMCA.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in a manner that advances the YMCA’s cause through programs focused on youth development, healthy living, and social responsibility.
Greet everyone entering the building, check them in, process new visitors when needed, and greet members by name as they are scanned into the system.
Implement daily operations of the Welcome Center.
Maintain cleanliness of the work area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and process it in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse reporting requirements.
Act as a leader in emergencies and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising efforts, including Annual Support and United Way Campaigns.
Carry out other related duties requested by the Membership Department and center operations to ensure an excellent member experience.