Membership Experience Staff

YMCA of the Virginia Peninsulas•Heathsville, VA

2d•$13 - $15

About The Position

Under the supervision of the designated supervisor, and in alignment with the mission, policies, and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff member delivers an outstanding member experience. The role emphasizes high-quality service and working with staff to welcome, connect, support, and engage members, guests, and staff. The position supports the YMCA’s mission, values, and community-focused programs. It carries out Welcome Center operations, assists members and prospective members, processes paperwork, maintains the cleanliness and supplies of the area, and helps ensure a safe and welcoming facility. The employee also participates in scheduled meetings and training, follows organizational and safety procedures, and supports YMCA fundraising efforts. This description is not all-inclusive. The employee may perform other reasonably related duties at the supervisor’s request. The description may be reviewed and revised and does not constitute a written or implied contract.

Requirements

Must be at least 16 years of age.
Ability to use basic software programs and phone systems.
Ability to perform the math needed to manage money accurately and carry out accounting procedures in YMCA software operations.
Business-professional communication skills.
Obtain CPR, First Aid, AED, O2, and CAP certification within 60 days of hire.
Complete and maintain required trainings, including New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
Satisfactory completion of a criminal background check and Child Protective Services check.
Ability to read, analyze, and interpret documents.
Ability to respond effectively to inquiries or complaints.
Ability to apply mathematical concepts to practical situations.
Ability to reason through and define difficult problems with limited direction regarding means and results.
Ability to meet the physical demands of the position.

Nice To Haves

YMCA experience in member services, programs, or a related field is preferred.

Responsibilities

Support the YMCA’s mission, vision, and goals.
Model the values of caring, honesty, respect, and responsibility to promote a professional work environment.
Lead in ways that advance the YMCA’s community-focused cause through youth development, healthy living, and social responsibility programs.
Greet everyone entering the building, check them in, and process new arrivals when necessary; greet members by name as they are scanned into the system.
Implement daily Welcome Center operations.
Maintain the cleanliness of the work area and replenish supplies.
Wear the staff uniform and name tag, or professional attire when appropriate.
Complete membership and program paperwork and process it in current YMCA operations systems.
Give facility tours to current and prospective members.
Answer multiple-line phones efficiently using the YMCA greeting.
Attend staff meetings and trainings as scheduled.
Help ensure members, guests, and program participants are in a safe environment and follow the center Emergency Operations Plan.
Follow department Association standards and mandated abuse-reporting requirements.
Act as a leader in emergencies and report accidents or incidents according to the Emergency Communication Action Plan.
Promote and participate in YMCA fundraising, including Annual Support and United Way Campaigns.
Perform other related duties as needed by the Membership Department and center operations to ensure an excellent member experience.