Membership & Outreach Manager-Tennis Center
About The Position
The Membership and Outreach Manager-Tennis Center works within Penn State Campus Recreation’s Membership and Outreach area. The manager is expected to help create and lead a welcoming environment where members of the Penn State community can thrive. This role requires multitasking in a fast-paced setting and strong interpersonal, leadership, problem-solving, and communication skills. The position oversees daily membership and facility operations, supports customer service and sales, coordinates outreach and staff development activities, and assists with tennis-center facility processes. The manager also contributes to employee scheduling, training, evaluation, and accountability, and functions as a member of the Campus Recreation Team. The position averages 12–15 hours per week, including at least six hours per week in the Tennis Center Membership Office. Work takes place on the University Park Campus and in the State College community. The schedule varies and includes mornings, evenings, weekends, and University breaks. Managers complete an end-of-year evaluation; those who do not meet expectations may be formally reassigned.
Requirements
- At least 150 hours of experience as a Membership and Outreach Attendant.
- Successfully complete a PA State Police Criminal Background Check, PA Child Abuse History Clearance, and FBI Criminal Background Check.
- Successfully complete Pediatric and Adult CPR/First Aid after hire.
- Ability to interact positively with patrons and employees.
- Demonstrated leadership skills.
- Strong critical-thinking skills.
- Ability to interact with diverse groups in a variety of situations.
- Ability to accommodate a variable schedule that includes mornings, evenings, weekends, and University breaks.
Responsibilities
- Oversee daily operations, including enforcing policies, ensuring staff promptness, troubleshooting technology, and addressing staff and patron concerns.
- Sell memberships and court time; perform administrative duties, answer office calls, lead facility tours, and provide customer service.
- Troubleshoot membership, membership renewal, and court-time issues.
- Assist with coordinating Campus Recreation outreach events.
- Manage digital outreach in facilities.
- Train staff and provide professional development opportunities to current employees.
- Assist with evaluating and holding student staff accountable.
- Assist with creating and maintaining student employee schedules.
- Coordinate the Membership and Outreach-Tennis end-of-year employee appreciation event.
- Oversee Reserve My Court and Connect2 Tasks and Counts.
- Monitor compliance with AD 39.
- Assist with training in clay-court grooming and maintenance.
- Assist with inventory of tennis sale products.
- Develop and conduct monthly staff meetings and skill sessions.
- Assist with Membership & Outreach Attendant interviews, training, and onboarding.
- Maintain regular communication with the supervisory team, balance time commitments, give and receive performance feedback, and pursue personal and professional development.
- Model appropriate behavior, manage disagreements respectfully, and build positive rapport with patrons and employees.
- Promote Campus Recreation programs and services and contribute to the Campus Recreation Team.
- Complete additional duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
