Part Time Membership & Outreach Attendant-Tennis

Penn State University•University Park, IL

4d•Onsite

About The Position

Penn State Campus Recreation is hiring a student Membership and Outreach Attendant for its Tennis Center. Attendants are dynamic, problem-solving Penn State students who uphold Campus Recreation policies and procedures while providing customer service and engaging with patrons. The role involves answering telephone calls, assisting patrons face-to-face, and conducting facility tours. No tennis background is required. The position averages 6–10 hours of work per week on the University Park Campus. The work schedule varies and may include mornings, evenings, weekends, and University breaks. The attendant reports to the Coordinator of Reservations, Membership, and Outreach.

Requirements

Must successfully complete a PA State Police Criminal Background Check, PA Child Abuse History Clearance, and FBI Criminal Background Check.
Successfully complete Pediatric CPR/First Aid after hire.
Ability to interact positively with patrons and employees.
Strong critical thinking skills.
Must be a Penn State student.

Responsibilities

Greet patrons in a friendly and welcoming manner.
Conduct membership and court fee transactions and process program registrations efficiently.
Troubleshoot membership, membership renewal, and court-time issues.
Answer inquiries about Campus Recreation programs and services, provide exceptional customer service, and direct patrons to appropriate staff when needed.
Assist with answering telephones and engage with patrons face-to-face.
Conduct facility tours for guests.
Promote Penn State Campus Recreation memberships, programs, and services to the community.
Complete other duties as assigned by the supervisor.
Attend all staff meetings.
Be receptive to personal and professional development.
Balance time commitments.
Give and receive performance feedback.
Recognize limitations and work to improve.
Function as a contributing member of the Campus Recreation team.