Membership and Outreach Coordinator

Children's Healing Center•Ypsilanti, MI

About The Position

The Membership & Outreach Coordinator helps grow membership at Children’s Healing Center’s Southeast Michigan location. The role develops relationships with healthcare providers and community partners serving children who may qualify for the Center, strengthens the referral pipeline, and helps referred families connect with the Center. The coordinator also participates in regular Center programming to stay connected to member families, understand their experience, and communicate the Center’s impact effectively to referral partners. The position is assigned to Southeast Michigan and coordinates with the statewide team on messaging, materials, CRM practices, and organizational growth initiatives. This is an hourly position for 20 hours per week and reports to the Executive Director, Southeast Michigan Site. Children’s Healing Centers are recreational centers for children with weak immune systems, providing social and emotional healing in a germ-free environment. The Centers serve children ages 0 to 26 and their families, offering a safe place to enjoy activities and play away from the stress of complex medical diagnoses.

Requirements

Strong verbal and written communication skills, including the ability to explain the Center’s mission and services clearly and compellingly.
Professional discernment in communications and interactions with prospective and current members, referral partners, staff, and volunteers.
Ability to discuss qualifying medical diagnoses and conditions with tact and curiosity.
Ability to recognize and respond appropriately to the psychosocial needs of children and families navigating complex medical diagnoses and varying abilities.
Confidence and persistence with membership outreach and follow-ups across healthcare, schools, nonprofits, and community events.
Confidence in program settings and ability to engage in developmental play with members of varying ages, abilities, and family dynamics.

Nice To Haves

Work experience in healthcare, community outreach, membership development, and/or nonprofits.
Familiarity with a CRM system, Constant Contact, Canva, and Microsoft 360.
Bachelor’s degree in social work, child life, nursing, family studies, or human services.
Highly relational and collaborative approach; comfort initiating professional relationships with staff, qualifying families, referral partners, and volunteers.

Responsibilities

Build and maintain relationships with healthcare providers, clinics, hospital departments, social workers, child life specialists, care coordinators, and other referral sources serving eligible families.
Identify and develop new referral sources throughout Southeast Michigan.
Conduct outreach through calls, email, in-person visits, presentations, networking, and follow-up.
Communicate the Center’s mission, eligibility requirements, programs, and referral process clearly to referral partners and prospective families.
Partner with the SEM Program Manager on hospital relationships.
Maintain an organized pipeline of provider relationships, referrals, prospective families, and follow-up activities.
Represent the Center at selected healthcare and community networking opportunities.
Create and distribute the monthly newsletter.
Respond to prospective member referrals and inquiries and guide families through the membership process.
Identify barriers preventing referred families from engaging and work with the SEM team to address them.
Track referral sources and membership growth to assess the results of relationships and outreach strategies.
Learn to develop program flyers, membership and programming eblasts, other program-supporting materials, and monthly program email drops.
Participate in and help facilitate Center programming for a few hours each week, as scheduled, to stay connected to families and understand the member experience.