Senior Student Manager-Membership & Outreach-Tennis

Penn State University•University Park, IL

4d•Onsite

About The Position

The Senior Manager supports the Membership and Outreach area at the Tennis Center within Penn State Campus Recreation. The role demonstrates leadership and upholds Campus Recreation policies and procedures for the Penn State community. It provides information and supports training and development for student staff, works independently, and contributes ideas and training concepts to improve the area. The Senior Manager assists with daily operations, staff development, membership and outreach services, court reservations, event preparation, and student staff oversight. The position also contributes to recruitment, hiring, evaluation, accountability, and patron support. The work takes place on the University Park Campus and in the State College community, averaging 15–18 hours per week. The schedule is variable and includes mornings, evenings, weekends, and University breaks.

Requirements

Ability to interact positively with patrons and employees.
Successfully complete a Pennsylvania State Police Criminal Background Check, PA Child Abuse History Clearance, and FBI Criminal Background Check.
Successfully complete Pediatric and Adult CPR/First Aid after hire.
Demonstrated leadership skills.
Strong critical thinking skills.
Promote Campus Recreation programs and services.
Ability to accommodate a variable work schedule that includes mornings, evenings, weekends, and University breaks.
Ability to interact with diverse groups in a variety of situations.

Responsibilities

Assist with daily area procedures and resource utilization, including planning and preparing content and materials and setting up and taking down student staff development activities and trainings.
Assist in developing and facilitating training for student staff in Membership and Outreach at the Tennis Center.
Oversee tracking of student staff daily operations, including policy enforcement, punctuality, technology troubleshooting, and staff and patron concerns.
Assist professional staff with memberships, outreach, court reservations, court fees, and rental equipment.
Assist managers with oversight of Reserve My Court and Connect2.
Monitor compliance with AD 39.
Provide primary oversight of outreach event preparation and execution.
Help address patron concerns received through the [email protected] email.
Assist with recruitment and hiring.
Assist with evaluating and holding student staff accountable.
Participate actively in collaborative work and development.
Attend Campus Recreation department staff meetings.
Attend and participate in trainings, in-services, and meetings for the employee group and department, including Fall/Spring Trainings.
Document student staff performance using written forms and forward feedback to professional staff.
Use When to Work to communicate work availability to supervisors and coworkers.
Manage disagreements respectfully, model positive rapport, make decisions in the absence of professional staff, and maintain regular communication with the supervisory team.
Perform additional duties as assigned by the supervisor.