Recreation & Tennis Center Manager

City of Missouri City•Missouri City, TX

About The Position

This is a full-time managerial position within the Recreation Division of the City’s Parks and Recreation Department. The Recreation & Tennis Center Manager is responsible for the center’s operations, staffing, programs, memberships, cost centers, and financial performance. The position reports to the Recreation Superintendent. The manager oversees budgets and cost-center systems, supervises staff, evaluates programs and services, manages contracts, and monitors the facility’s operations and physical condition. The role also includes developing a multi-year strategy to advance the facility toward cost recovery and reporting on financial performance, program outcomes, membership metrics, and operational issues. The facility must operate in compliance with applicable safety standards, ADA requirements, City and departmental policies, and equipment manufacturer guidelines. A flexible schedule, including nights, weekends, and holidays as necessary, is required. Other duties may be assigned. A bachelor’s degree in recreation management, recreation administration, business administration, or a closely related field, and at least four years of progressively responsible professional experience in recreation facility management or a related field, including three years of supervisory experience, are required. An equivalent combination of education, training, and/or experience may be considered.

Requirements

Bachelor’s degree in recreation management, recreation administration, business administration, or a closely related field from an accredited college or university.
At least four years of progressively responsible professional experience in recreation facility management or a closely related field.
At least three years of supervisory experience.
Knowledge of recreation center operations and facility management, including fitness equipment, membership programs, front desk and customer service operations, and rental management.
Knowledge of cost-center management principles, including cost-per-activity analysis, overhead allocation, staff time tracking, and cost-recovery strategies for public recreation facilities.
Skill in developing and implementing financial tracking and reporting systems.
Skill in supervising, developing, and evaluating professional and support staff across multiple functional areas.
Written and verbal communication skills, including preparing financial performance reports, policy recommendations, and operational analyses.
Ability to evaluate programs, operations, and staffing models for fiscal efficiency and develop actionable recommendations for improvement.
Ability to develop and manage multiple concurrent budgets and cost-center accounts accurately.
Proficiency with recreation management software, membership and registration systems, financial reporting tools, and standard office software.
Availability to work a flexible schedule, including nights, weekends, and holidays as necessary.

Nice To Haves

Certified Parks and Recreation Professional (CPRP).
Experience managing a fitness facility with a cost-recovery or enterprise-fund model.

Responsibilities

Develop and administer annual operating, staffing, and equipment budgets; track expenditures against approved budgets and maintain detailed financial data.
Establish, implement, and maintain facility cost-center accounting and tracking systems, including staff time, per-program and per-activity costs, overhead allocation, and membership revenue.
Hire, train, and evaluate full-time and part-time staff; assign and review work, establish performance objectives, conduct evaluations, and address performance or conduct matters.
Develop and implement a progressive multi-year strategy to advance the facility toward cost recovery, identifying operational changes and program adjustments and reporting progress against benchmarks.
Regularly evaluate facility programs and services and recommend retaining, modifying, restructuring, or discontinuing them based on enrollment, cost-center performance, customer satisfaction, and facility impact.
Oversee contract instructor agreements, service and vendor contracts, and facility use agreements; ensure proper execution, performance and compliance monitoring, and evaluation against service goals.
Manage facility operations and physical environment, including equipment replacement schedules and inventory, cleaning and sanitization schedules, maintenance records, and facility condition and appearance.
Prepare and present reports on financial performance, program outcomes, membership metrics, cost-recovery progress, and operational issues.
Ensure facility compliance with applicable safety standards, ADA requirements, City and departmental policies, and equipment manufacturer guidelines.
Perform other duties as assigned.