Retail Supervisor - Tennis Center

Kiawah Island Golf Resort • Kiawah Island, SC

6d • Onsite

About The Position

The Retail Supervisor oversees the daily work of Retail Attendants and assumes responsibility for daily operations when the Retail Manager is absent. The supervisor trains and monitors Retail Attendants, including bi-monthly Standards Testing approved by the Retail Manager, assists attendants on the shop floor as needed, maintains merchandise and store supplies, and reviews and signs off on attendants’ Daily Check Lists.

The role also takes the lead in directing staff and making decisions about operations, assumes total responsibility for the shop when the Golf Pro or Assistant Golf Pro is absent, and supports team performance, customer service, and adherence to resort procedures. The position requires working onsite and includes physical tasks such as standing throughout the shift and lifting, reaching, bending, and carrying items.

Kiawah Island Golf Resort describes itself as a luxury golf and beach destination near Charleston, South Carolina, with five-star accommodations, resort amenities, recreational activities, and golf courses. The resort says it aims to provide caring, gracious service and to be recognized as the best golf and tennis resort on the East Coast. Employment offers are contingent on a background check; employment is at will.

Requirements

• Minimum age of 21 to mix and serve alcohol.
• At least 2 years of food service experience.
• Ability to perform basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management so they understand.
• Ability to work independently and as part of a team.
• Ability to pass a background check.
• Ability to work onsite due to the daily needs of the job.
• Ability to lift at least 20 pounds across short-to-medium distances, stand for the entire shift, and reach, bend, lift, and carry trays, ovals, boxes, and similar items as needed.
• Ability to perform job functions with attention to detail, speed, and accuracy, while handling multiple tasks professionally.
• Strong work ethic, problem-solving ability, and leadership skills.
• Commitment to customer satisfaction and efficient operations.
• Ability to organize, communicate, lead, motivate, and direct a team.

Nice To Haves

• Associate degree or equivalent life experience in a supervisory role.
• One year of previous supervisory or management experience.
• Experience and an ambition to advance in management.

Responsibilities

• Oversee the daily work of Retail Attendants.
• Assume daily operational responsibilities when the Retail Manager is absent.
• Train Retail Attendants and monitor their performance through bi-monthly Standards Testing approved by the Retail Manager.
• Assist Retail Attendants on the floor of all shops as necessary.
• Monitor store needs, bring in new merchandise, restock, and ensure stores have shopping bags and supplies.
• Review and sign off on Retail Attendants’ Daily Check Lists.
• Assume total responsibility for the shop when the Golf Pro or Assistant Golf Pro is absent.
• Take the lead role with staff by providing directives and making decisions about overall operations.
• Organize, communicate, and lead the team through a successful shift.
• Ensure employees follow established side-work guidelines and resort processes, rules, and regulations.
• Rotate food and drink products in stock.
• Clean and maintain equipment properly.
• Maintain compliance with state sanitation and health regulations and resort requirements.
• Ensure guest special requests are met.
• Contribute to team growth and success.
• Assist with staff and daily pre-shift meetings.
• Assist staff with food and beverage knowledge.
• Prioritize, organize, and delegate work, and follow through on assigned tasks.
• Maintain a clean, neat, and organized work environment.
• Motivate staff, maintain a cohesive team, direct staff performance, and follow up with corrections as needed.
• Use all senses to ensure quality standards are met.
• Uphold resort core values, policies, and procedures.
• Perform other duties as assigned.

Benefits

• Exclusive discounts at the Hotel & Villas, five golf courses, spa, restaurants, recreation, and retail shops.
• Employee Meal Program.
• Employee trainings and appreciation events throughout the year.
• Recognition awards, incentive events, and peer-to-peer recognition.
• Leadership and career development.
• Bi-annual Wellness Fair.
• Free parking.
• Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay for full-time employees after 60 days of employment.
• 401(k) available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed