Member Value Consultant - AI Assistant

National Information Solutions Cooperative (NISC)•Cedar Rapids, IA

18d

About The Position

The Member Value Consultant provides virtual and onsite adoption, training, and consulting services to help NISC Members get the most value from NISC’s AI Assistant and agentic workflows. This is a consulting and enablement role, not a support or product management position. The consultant advises Members on AI best practices, identifies opportunities to make work easier, and helps measure results. The role sits on the Member Value team within the Member Success division and works with other Member Value Consultants and the Account Management team. It requires initiative, curiosity, and an innovative mindset as NISC’s technology and approach evolve. Low to moderate travel is expected depending on Member needs and assignments, including event presentations.

Requirements

Hands-on experience using generative AI tools for real work, including writing effective prompts and judging output quality.
Working understanding of what current AI tools do well and where they fall short, and ability to explain this plainly.
Advanced presentation, facilitation, and training skills, including teaching non-technical staff with varying comfort levels.
Consultative approach that listens first and recommends what fits the Member’s situation rather than pushing features.
Comfort working with usage and performance data to show results.
Excellent verbal and written communication skills, including creating guides, summaries, and Member communications for a non-technical audience.
Advanced understanding of change management best practices.
Good judgment on risk, including knowing when output needs human review and when to route a question to Security or Compliance.
Excellent research and problem-solving skills and attention to detail.
Ability to organize and prioritize, multitask, and manage time.
Ability to set and manage internal and external Member/Customer expectations.
Ability to demonstrate initiative and accountability.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Bachelor’s Degree in a business-related field or equivalent experience is preferred.

Nice To Haves

5–10 years of related experience in customer-facing consulting, training, business analyst, or solutions roles.
Experience configuring or supporting agentic or workflow automation tools.
Working knowledge of the Utility and Broadband industries, or experience with NISC products and Member workflows.
Familiarity with data privacy and acceptable-use practices for enterprise AI.

Responsibilities

Provide remote and onsite consulting, training, and implementation guidance to Members on NISC’s AI Assistant and agentic workflows.
Assess Member readiness and identify which teams may benefit most from AI.
Interview Member staff to identify repetitive, high-effort, or error-prone work suitable for AI, and prioritize use cases by value, effort, and risk.
Advise Members on AI best practices, including workflow design, review and approval steps, prompt standards, and phased rollout.
Coach Member staff on writing effective prompts and structuring requests for their work.
Develop and deliver role-based training and workshops for internal and external stakeholders as needed.
Create practical learning content such as prompt guides, quick-start sheets, short videos, and peer-use examples.
Document proven workflows as repeatable playbooks and maintain a best-practices library that does not expose Member data.
Build and support a champions program with one or two power users at each Member.
Agree on success metrics with each Member, capture a pre-rollout baseline, and track usage and adoption over time.
Identify Members whose adoption is stalling and recommend next steps.
Produce clear, concise value summaries that Members can share with their leadership and boards.
Set clear expectations about AI capabilities and limitations, including accuracy limits and the need for human review of Member-facing and financial output.
Coordinate with Information Security and Compliance on data handling and acceptable use, and help Members develop AI usage guidelines.
Serve as onsite champion and change manager for Member AI initiatives, addressing skepticism and change fatigue.
Report honestly on what is and is not working, including when a use case does not pay off.
Share recurring themes from Member engagements with Product and Support through established channels, and refer break/fix and defect issues to Support.
Publish plain-language release notes and updates, along with tips and Member success stories.
Coordinate and present at Member events, user groups, webinars, and industry-related events as needed.
Keep current as tools change and set aside time to test new AI capabilities internally.
Perform other duties as assigned.