(USA) Member Team Lead
About The Position
The Member Team Lead assists management with supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and guiding associates on member-service approaches so that complaints and issues are resolved according to company guidelines. The role supports company policies and procedures and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and supports ethical and policy compliance. It leads and participates in teams, coordinates work, shares resources and feedback, and helps others adapt to change. The position is expected to uphold the company’s values by respecting individuals, building trusting relationships, developing others, acting with integrity, serving customers and members, and striving for excellence.
Requirements
- At least 6 months of retail experience, including operating front-end equipment such as a cash register.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
Nice To Haves
- Experience leading a front-end team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.
Responsibilities
- Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
- Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
- Participate in sales and marketing events, complete and maintain marketing documentation, and work toward membership goals.
- Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
- Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
- Oversee assigned-area claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
- Complete accounting records, files, transactions, and required documentation; follow accounting office procedures; and provide funds for register operations.
- Prepare and oversee daily deposits and Cash Fund Transfers, investigate cash register and accounting office overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
- Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices that meet business needs.
- Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
- Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity, and assist management in addressing compliance issues.
- Lead and participate in teams by coordinating assignments, sharing resources and information, and providing advice, feedback, and support to meet timelines and work-quality expectations.
- Model and support adaptability to change, respectful teamwork, relationship-building, associate development, customer and member service, and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, with amounts based on job classification and length of employment; eligible uses include vacation, sick leave, holidays, and other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education program, including tuition, books, and fees for eligible full-time and part-time associates.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
