(USA) Member Team Lead

Walmart•Albuquerque, NM

5d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. The Member Team Lead also provides direct member service, assists with purchasing decisions and merchandise locations, supports members using self-service technology, helps with transactions, and ensures club pickup orders are filled. The role oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the accuracy and confidentiality of financial and personal information. The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; promotes compliance and ethical standards; and leads and participates in teams to coordinate work, support quality and timelines, and help others adapt to change. The role is expected to model company values, build trusting relationships, mentor others, serve members, and pursue continuous improvement. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specified circumstances. The position is based at 300 Eubank Blvd NE, Albuquerque, New Mexico. Walmart and its subsidiaries maintain a drug-free workplace and prohibit illegal drug and alcohol use on the job.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and ensure associates follow company policies and procedures.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
Maintain marketing recaps and other required documentation and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee assigned areas by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, and maintaining the availability of carts and flatbeds.
Assist members with transporting items using cart retrieval equipment in accordance with company policies and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operation, prepare daily deposits, oversee cash fund transfers, and investigate register and accounting office cash overages or shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; support action plans and help management correct compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Model company values, build relationships, communicate positively, mentor and develop others, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.