(USA) Member Team Lead

Walmart • Charlottesville, VA

6d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The role supports membership by explaining membership options, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals.

The position provides member service by identifying member needs, helping with purchasing decisions and locating merchandise, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. It oversees assigned areas through claims and returns, merchandise zoning and organization, shrink and damage identification, cart availability, cart retrieval, and parking lot cleanliness.

The Member Team Lead also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information. The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports company policies, ethics, and compliance; and leads and participates in teams to meet work timelines and quality standards. Associates are expected to model the company’s values, build trusting relationships, mentor and support others, serve members, adapt to change, and pursue continuous improvement.

The position is based at the Sam’s Club location at 970 Hilton Heights Road, Charlottesville, Virginia. The hourly wage range is $22.50 to $30.50, with possible additional premiums of $0.35 to $3.00 per hour in specified circumstances. Walmart and its subsidiaries maintain a drug-free workplace and prohibit illegal drugs and alcohol on the job.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervision of associates, including assigning duties, communicating goals and feedback, training, and providing direction and guidance on member service.
• Support recruiting, hiring, scheduling, promotion, coaching, and evaluation of associates, and support the Open Door Policy.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required marketing documentation; and work toward membership goals.
• Provide member service by identifying needs, supporting purchasing decisions, locating merchandise, guiding members in self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, organizing and zoning merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts using equipment, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and required documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and other business partners; monitor progress and results; and identify and address opportunities for improvement.
• Promote and support compliance with company policies, procedures, ethics, and standards; implement action plans; and assist management with correcting ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Model company values by building trusting relationships, communicating positively, mentoring and developing others, serving members, making informed decisions, and supporting continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed