(USA) Member Team Lead

Walmart•Florence, KY

21d•$22 - $30•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, resolves member complaints under company guidelines, ensures policy compliance, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides and ensures member service, including helping with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items using cart-retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares and reviews financial reports, assists with accounting investigations, prepares daily deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. It demonstrates and supports ethical and compliant practices, helps address compliance issues, and leads and participates in teams to meet customer needs, business priorities, timelines, and work-quality expectations. The role models company values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assign duties to associates and communicate goals and feedback.
Train, guide, and coach associates on processes, procedures, and member-service approaches.
Resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, maintain marketing recaps and required documentation, work toward membership goals, and promote Sam's Club products and services.
Provide member service by acknowledging members, identifying needs, helping with purchasing decisions, locating merchandise, and supporting members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, and maintaining cart and flatbed availability.
Assist members transporting items using cart-retrieval equipment in accordance with company policies and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting-office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee Cash Fund Transfers.
Investigate cash overages and shortages and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and integrity; implement action plans and assist management in correcting ethical or compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing feedback and support, meeting timelines and quality expectations, and helping others adapt to change.
Foster belonging, build strong relationships, communicate positively, mentor and develop others, and recognize their contributions.
Serve customers and members, make decisions using reliable information, and pursue continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, including time that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Additional premiums may be paid in specific circumstances, depending on schedule, facility, season, or work performed.