(USA) Member Team Lead

Walmart•Scarborough, ME

12d•$24 - $32•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction on member service, helping resolve member complaints, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides and ensures member service by identifying member needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position develops and implements processes in collaboration with managers, coworkers, customers, and other business partners; monitors results and identifies improvements; and models compliance, ethics, and company values. It leads and participates in teams by coordinating work, sharing resources, supporting work quality and timelines, and helping others adapt to change. The role is expected to respect individuals, build relationships, mentor and develop associates, act with integrity, serve customers and members, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology and transaction registers or self-checkout.
Ensure club pickup orders are filled.
Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining cart and flatbed availability.
Assist members with transporting items using cart retrieval equipment according to policy and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
Investigate cash register and accounting office overages and shortages and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices with business partners; monitor progress and results and identify improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and integrity; assist management in addressing ethical and compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and supporting timelines and work quality.
Model company values, build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support others through change and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates, with tuition, books, and fees paid.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specified circumstances.