(USA) Member Team Lead

Sam's West•Lincoln, NE

41d•Onsite

About The Position

This role involves assisting management with the supervision of associates, overseeing a specific area of responsibility, and ensuring excellent member service. The Member Team Lead will be responsible for assigning duties, training associates, providing guidance on customer service, ensuring compliance with company policies, and participating in the hiring and evaluation process. Additionally, the role requires promoting membership benefits, assisting members with purchases and transactions, managing inventory and area presentation, and completing accurate accounting records. The position also emphasizes developing and implementing processes, demonstrating ethical conduct, and leading teams effectively. Sam's Club offers competitive pay, performance-based bonuses, and a comprehensive benefits package, including health, financial, and paid time off benefits. A company-paid education benefit program, Live Better U, is also available for eligible associates.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, encouraging renewals, and participating in sales and marketing events.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, and assisting with transactions.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transport, and maintaining parking lot cleanliness.
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for register operation, creating financial reports, assisting with investigations, preparing deposits, and overseeing cash transfers.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; and providing advice, feedback, and support.