(USA) Member Team Lead

Walmart•Dallas, TX

23d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member service, resolves member complaints in accordance with company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and promoting Sam’s Club products and services. It provides and ensures member service by identifying member needs, supporting purchasing decisions, locating merchandise, assisting with self-service technology and transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities. The role promotes compliance with company policies, procedures, ethics, and standards; leads and participates in teams; coordinates work assignments; supports quality and timelines; and helps associates adapt to change. It is expected to demonstrate the company’s values by fostering belonging, building relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and registers or self-checkout.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting-related investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate cash overages and shortages and maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices that meet business needs.
Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; implement related action plans; and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting timelines and work quality.
Model teamwork, build trusting relationships, communicate effectively, mentor and develop others, recognize contributions, and help associates adapt to change.
Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.