(USA) Member Team Lead

Walmart • Omaha, NE

26d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service techniques, helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology use, helping with transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes; monitors results and addresses improvement opportunities; promotes ethical and policy compliance; and leads or participates in teams to coordinate work and meet quality and timing expectations. It models the organization’s values, supports an inclusive and respectful workplace, develops and mentors others, puts members first, adapts to change, and pursues continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology use.
• Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and cart and flatbed availability.
• Assist members with transporting items and operate cart retrieval equipment according to company policies and procedures; maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operations; and create and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits and Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, and helping others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and foster a workplace where associates feel supported and included.
• Put customers and members first, make decisions using reliable information, support continuous improvement, and remain open to learning and new technologies.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed