(USA) Member Team Lead

Walmart • Snellville, GA

3d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service, including assisting with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees area operations such as claims and returns, merchandise zoning and organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The position also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and other business partners, and monitors results to identify improvements. It models company policies, ethics, and compliance; assists management with addressing related issues; and leads and participates in teams to coordinate assignments, share resources, meet timelines and quality standards, and help others adapt to change. The position is expected to demonstrate the company’s stated values, including respect for individuals, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete and maintain marketing recaps and other documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
• Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
• Investigate cash register drawer and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with relevant partners; monitor progress and results; and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards, and assist management in correcting ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and helping ensure timelines and work quality.
• Model the company’s stated values, build trusting relationships, mentor and develop others, support inclusion and belonging, and help teams adapt to change and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed