(USA) Member Team Lead

Walmart • Vestal, NY

13d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates on member-service approaches. It helps resolve member complaints according to company guidelines, ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and other documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items using cart-retrieval equipment, and keeping the parking lot clean. The role also completes accounting records and transactions, follows accounting-office procedures, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities. It promotes compliance with policies, procedures, ethics, and integrity standards; contributes to teams and work assignments; and supports associates through feedback, mentoring, and change. The position is based at the Sam's Club at 2441 Vestal Pkwy E, Vestal, New York.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required marketing documentation; and strive to meet membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, support self-service technology, assist with register and self-checkout transactions, and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval and transportation assistance, and parking lot cleanliness.
• Complete accounting records, files, transactions, and documentation; follow accounting-office procedures; provide funds for register operations; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and identifying and addressing improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and providing advice, feedback, and support to meet timelines and quality expectations.
• Model and support a respectful, inclusive workplace; build trusting relationships; communicate effectively; and help develop and mentor others.
• Put customers and members first, make decisions based on reliable information, and support continuous improvement and adaptation to change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed