(USA) Member Team Lead

Walmart•Beavercreek, OH

23h•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and promoting Sam’s Club products and services. The lead also provides and ensures member service, assists with purchasing decisions and merchandise location, supports members using self-service technology, helps with transactions, and ensures club pickup orders are filled. The position oversees its assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The Member Team Lead develops and implements business processes with coworkers, managers, customers, and other partners; monitors results and improvement opportunities; and promotes compliance with company policies, procedures, and ethical standards. The role leads and participates in teams, coordinates work, supports quality and timeliness, adapts to change, mentors others, and models the company’s values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in an assigned area, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance on member service.
Help resolve member complaints and issues according to company guidelines and support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership goals.
Participate in sales and marketing events, maintain marketing recaps and required documentation, and promote Sam’s Club products and services.
Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee claims and returns, zoning, merchandise organization, shrink and damage identification, cart and flatbed availability, item transport, and parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation; provide funds for register operation; and create and interpret financial analysis reports.
Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and other business partners; monitor progress and identify improvement opportunities.
Promote compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Build trusting working relationships, communicate positively, mentor and develop others, and recognize others’ contributions.
Deliver results while putting members first, make decisions using reliable information, and support continuous improvement and learning.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.