(USA) Member Team Lead

Walmart • South Gate, CA

12d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, and providing direction on member-service practices. The role supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, and helps ensure complaints are resolved in accordance with company guidelines and policies.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, helping with purchases and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and promotes compliance with company policies, ethics, and standards. It leads and participates in teams, coordinates work, shares resources and feedback, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the stated company values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence.

The position is based at the Sam's Club location at 5871 Firestone Blvd, South Gate, California. The hourly wage range is $23.00 to $31.00, with possible additional premiums of $0.35 to $3.00 per hour in specified circumstances. The actual rate will equal or exceed the applicable minimum wage.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing guidance on member-service approaches.
• Help ensure member complaints and issues are resolved according to company guidelines and policies.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee assigned-area claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking-lot cleanliness.
• Complete accounting records, files, transactions, and other required documentation in accordance with accounting office procedures.
• Provide funds for register operation, prepare and oversee cash fund transfers and daily deposits, and investigate cash overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices that meet business needs.
• Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, share resources and information, and provide advice, feedback, and support to meet timelines and quality expectations.
• Model and help others adapt to change and new challenges, develop and mentor associates, build relationships, communicate positively, and support continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed