(USA) Member Team Lead

Walmart•Riverside, CA

1d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The role also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting members using self-service technology, assisting with transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates overages and shortages, and maintains the accuracy and confidentiality of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It demonstrates and promotes ethical conduct and policy compliance, participates in teams, coordinates work, supports work quality and timelines, and helps others adapt to change. Associates are expected to respect individuals, build trusting relationships, mentor and develop teammates, act with integrity, serve customers and members, make informed decisions, and pursue continuous improvement. The position is based at the Sam's Club location at 6363 Valley Springs Pkwy, Riverside, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. Performance-based bonus awards may also be offered. The role is subject to the company's drug-free workplace policy.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership sales and marketing activities.
Complete marketing recaps and required documentation and work toward membership goals while promoting Sam's Club products and services.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide guidance on self-service technology and transactions.
Ensure club pickup orders are filled and assist members at registers or self-checkout.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; support register operations and prepare daily deposits and Cash Fund Transfers.
Investigate cash-register and accounting-office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
Collaborate with business partners to develop and implement processes, monitor progress and results, and identify and address improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and integrity; assist management in addressing ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and support timelines and work quality.
Build relationships, communicate effectively, mentor and develop others, recognize contributions, and help associates adapt to change.
Serve customers and members, make decisions based on reliable information, and pursue continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums in qualifying circumstances.