(USA) Member Team Lead

Walmart • Matthews, NC

24d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches. It helps resolve member complaints according to company guidelines, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The role oversees its assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, helping members transport items, retrieving carts with equipment, and maintaining parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The Member Team Lead collaborates with managers, coworkers, customers, and other business partners to develop and implement processes, monitor results, and identify improvements. It demonstrates and promotes ethical conduct and compliance, supports management in addressing issues, and leads and participates in teams to coordinate work, meet timelines and quality standards, and help others adapt to change. The role is expected to uphold the company’s stated values of respect for individuals, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assign duties to associates; communicate goals and feedback; train and guide associates on processes, procedures, and member-service practices.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing recaps and other required documentation; and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, support self-service technology, assist with register and self-checkout transactions, and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, assistance transporting items, and parking lot cleanliness.
• Complete accounting records, files, transactions, and documentation; provide funds for register operations; prepare and oversee deposits and Cash Fund Transfers; investigate cash overages and shortages; and protect confidential information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor progress and results, and address opportunities for improvement.
• Demonstrate and promote company policies, procedures, ethics, and integrity; implement related action plans; and assist management in correcting ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Build trusting relationships, communicate positively, develop and mentor others, and recognize associates’ contributions.
• Deliver results while putting customers and members first, make decisions based on reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed