(USA) Member Team Lead

Walmart•Torrance, CA

2d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member service. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The position also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors progress and results; and identifies improvement opportunities. It promotes ethical and compliant practices, supports management in addressing issues, and leads and participates in teams to coordinate assignments, share information, meet timelines, and adapt to change. The position is expected to model the company’s values, build trusting relationships, mentor others, serve members, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
Provide member service by acknowledging members, identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversee the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart availability, retrieving carts, and keeping the parking lot clean.
Complete accounting records, files, transactions, and other required documentation; support register operations; prepare deposits and cash fund transfers; investigate overages and shortages; and protect confidential information.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
Promote compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Model company values by building trusting relationships, mentoring and developing others, serving members, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefits through Live Better U, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specified circumstances.