(USA) Member Team Lead

Walmart•Charlottesville, VA

8d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides them in member-service approaches. It supports resolution of member complaints according to company guidelines and compliance with company policies, and participates in recruiting, hiring, scheduling, promotion, coaching, and evaluation of associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping members make purchasing decisions and locate merchandise, supporting self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining carts and flatbeds, helping members transport items using cart retrieval equipment, and maintaining parking-lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares and oversees deposits and cash fund transfers, reviews financial analysis reports, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It models ethical conduct and compliance, helps address related issues, and leads and participates in teams by coordinating work, sharing resources, and supporting quality and timelines. The position is expected to demonstrate Walmart’s stated values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence through learning and continuous improvement. The position is based at the Sam’s Club location at 970 Hilton Heights Road, Charlottesville, Virginia. The hourly wage range is $22.50 to $30.50, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervision of associates, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, and assisting with register or self-checkout transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damage in the assigned area.
Organize and maintain carts and flatbeds, assist members with transporting items using cart retrieval equipment according to policy, and maintain parking-lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; and prepare and oversee cash fund transfers.
Investigate cash register and accounting-office overages and shortages, maintaining confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and support ethical conduct and compliance, implement related action plans, use the Open Door Policy, and assist management in correcting ethical or compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources, providing advice and feedback, and helping others adapt to change.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a culture of belonging.
Put customers and members first, make decisions using reliable information, and pursue learning and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with eligibility and amounts depending on job classification and length of employment; may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates, including tuition, books, and fees.