(USA) Member Team Lead

Walmart • Citrus Heights, CA

12d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member service. It supports resolving member concerns according to company guidelines and compliance with company policies, as well as recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and helping meet membership goals. It provides member service by identifying needs, assisting with purchasing decisions and merchandise locations, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The role oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, assisting with item transport using cart retrieval equipment, and keeping the parking lot clean. It also completes accounting records and transactions, supports register operations, prepares financial reports and daily deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; uses information from multiple sources to monitor results and identify improvements; and promotes company policies, ethics, and compliance. The role leads and participates in teams, coordinates assignments, supports work quality and timelines, and helps others adapt to change. It is expected to model the company’s values, foster an inclusive and supportive workplace, build trusting relationships, mentor others, deliver customer-focused results, and pursue continuous improvement.

The position is based at the Sam’s Club at 7147 Greenback Lane, Citrus Heights, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete required marketing documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise locations, and support members using self-service technology and completing transactions.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, item transport assistance, cart retrieval equipment use, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, oversee Cash Fund Transfers, and investigate cash overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Develop and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and results; and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management with addressing ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Model company values, foster a workplace of belonging, build trusting relationships, mentor and develop others, recognize contributions, serve customers and members, and support continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed