Member Team Lead-2

Walmart • Shakopee, MN

4d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, providing guidance on member-service approaches, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation. The role helps resolve member complaints and issues according to company guidelines and supports compliance with company policies and procedures and the Open Door Policy.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying member needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the accuracy and confidentiality of financial and personal information.

The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvements; and promotes company policies, ethics, and compliance. It leads and participates in teams, coordinates work, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member-service approaches.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Help resolve member complaints and issues according to company guidelines and support company policies, procedures, and the Open Door Policy.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
• Ensure club pickup orders are filled.
• Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, retrieving carts using equipment, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operations; and create and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits and cash fund transfers, investigate register and accounting-office cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs.
• Analyze information, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting timelines and work quality, and helping others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Make decisions based on reliable information, balance priorities, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed