(USA) Member Team Lead-2

Walmart•Phoenix, AZ

4d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, helping resolve member complaints according to company guidelines, ensuring compliance with policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains accurate and confidential financial and personal information. The position develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and promotes compliance with company policies, procedures, and ethical standards. It leads and participates in teams, coordinates work, shares resources and feedback, supports work quality and timelines, and helps others adapt to change. The role is expected to model the company's stated values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience involving hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operation, prepare daily deposits and cash fund transfers, investigate cash register and accounting office overages or shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity; assist management with addressing ethical and compliance issues.
Lead and participate in teams, coordinate and execute work assignments, share resources and information, and provide advice, feedback, and support to achieve timelines and work-quality goals.
Model the company's values, build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support associates through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.