(USA) Member Team Lead-2

Walmart•Phoenix, AZ

5d•$22 - $30•Onsite

About The Position

The Member Team Lead supports management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, resolves member complaints according to company guidelines, ensures compliance with company policies, and supports recruiting, hiring, scheduling, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting with transporting items, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register funds, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects confidential financial and personal information. The role develops and implements business processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; promotes ethical and policy compliance; and leads and participates in teams to coordinate work and meet quality and timing expectations. It is expected to model the company values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee claims, returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, item transportation assistance, and parking lot cleanliness.
Complete accounting records, files, transactions, and other documentation; provide funds for register operation; and create and interpret financial analysis reports.
Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Build trusting team relationships, communicate positively, develop and mentor others, and recognize contributions.
Put customers and members first, make decisions based on reliable information, and pursue continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.